Refund and Cancellation Policy

At Surat to Mumbai Cabs, we understand that travel plans can change. We aim to offer a flexible and transparent Refund and Cancellation Policy that ensures our customers feel secure while booking our cab services, whether you book our local car rentals, outstation cabs, or corporate taxi services.

1. Understanding the Refund Policy for Cab Bookings

When you book a cab with Surat to Mumbai Cabs, you're not just booking a ride - you're trusting us with your journey. We value that trust and have a refund process that is clear and easy to follow.

Key Highlights:

• Full refund if cancellation is done within the allowed window.
• Partial refund if cancelled after driver allocation but before dispatch.
• No refund once the cab is dispatched or ride is started.
• Refunds are processed to the original payment method within 7 working days.

2. Cab Cancellation Charges - Know Before You Cancel

Sometimes, plans change unexpectedly. That's why we've made it simple to cancel your cab.

Cancellation Timeline:

• More than 12 hours before scheduled pickup: No cancellation charge.
• 6-12 hours before pickup: 20% cancellation fee.
• 2-6 hours before pickup: 50% cancellation fee.
• Less than 2 hours before pickup or after cab dispatch: 100% cancellation fee.

3. Local and Outstation Cab Cancellation Policy

We provide both local car rentals and outstation cabs. Each has different cancellation rules to ensure fairness:

Local Trips:

• Cancellation allowed up to 2 hours before the trip without any charges.
• After that, full booking amount will be charged.

Outstation Trips:

• Cancel up to 6 hours prior for a 100% refund.
• 50% refund if cancelled 3-6 hours before pickup.
• No refund if cancelled under 4 hours or on the spot.

4. Corporate Cab Service Refund Rules

Our corporate clients enjoy special terms with us. Still, transparency is key:

• Companies can cancel bookings via their dashboard or message.
• No charge if cancelled 12 hours before the ride.
• Cancellations between 6-12 hours attract a 25% charge.
• Less than 6 hours: full fare is deducted.

We also offer dedicated customer support for our corporate clients to handle such cases swiftly.

5. How to Apply for Refunds - Step-by-Step Guide

1. Call or WhatsApp us at +91 90168 98233.
2. Provide your booking details, registered mobile number, and reason for cancellation.
3. If eligible, our team will initiate the refund within 7 working days.

For UPI and digital wallets, refund reflects faster. For bank transfers and cards, standard timelines apply.

6. Exceptional Cases - Instant Refund Eligibility

In rare situations, we offer instant refunds:

• Cab didn't arrive at pickup location on time.
• Driver cancelled the ride unexpectedly.
• Incorrect vehicle was sent despite confirmation.

In such cases, please reach out immediately to our helpline +91 90168 98233. Your comfort and trust are our top priorities.

7. Booking Modifications and Impact on Refunds

Modifying a confirmed booking is allowed with notice. However, if the change affects pricing or route, a revised quote is shared. If modification leads to cancellation, standard rules apply.

8. Refunds in Case of Advance Payment

• Advance is fully refundable if cancelled before 24 hours.
• 50% is retained if cancelled within 12-24 hours.
• No refund for cancellations under 12 hours.

9. Third-Party Booking Platform Cancellations

If you booked through a partner platform (e.g., travel apps or agents), refund requests must be routed through them. Surat to Mumbai Cabs can support with documentation but refund issuance will be handled by the booking channel.

10. Why Choose Surat to Mumbai Cabs for Transparent Refunds?

• Fair Policy: No hidden terms.
• Fast Refunds: Initiated within 7 days.
• Supportive Staff: Quick resolutions for your concerns.
• Customer First: We work in your best interest always.